Prices are the average nightly price provided by our partners and may not include all taxes and fees. The pool furniture was full of soiled towels, no one to pick them up. The best about nature comes together with the best about human beings who are aware of their surroundings. Magical place ! He demanded that we (or the taxi driver) bring the luggage to the entry of the property. All around this place is fabulous. We look forward to welcome you again in the near future. It is a joy to read that you had the opportunity to experience Casa Malca´s Magic during your day visit, from our exquisite breakfast to our unique pools and our unbeatable one of a kind beach! Regards. Casa Malca Hotel – Stylish, art-focused hotel with 3 outstanding restaurants, a creative bar, a beach club, 2 pools (1 is underground), complimentary bicycles, and free sunset yoga on the rooftop terrace. Yes, free parking and secured parking are available to guests. We find it miserable from they’re part the fact that they charge you EXTRA for just to Enter there restaurant. Casa Malca, Tulum: 462 Hotel Reviews, 864 traveller photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. This is the version of our website addressed to speakers of English in the United States. Yes, guests often enjoy the ocean view available here. Casa Malca is ranked #4 among luxury hotels in Tulum by U.S. News & World Report. Book Casa Malca, Tulum on Tripadvisor: See 444 traveller reviews, 835 photos, and cheap rates for Casa Malca, ranked #56 of 166 hotels in Tulum and rated 4 of 5 at Tripadvisor. We have explained you exactly what was happening and handle the situation helping you booking another place for your stay, that you happen to enjoy very much. Finally we compared this resort to the facility in the movie; Couples retreat! Immerse into a world of art while being pampered by our dedicated staff as you enjoy the glorious sun, bathing in beautiful crystal clear waters & walking on amazing white sand beaches. Casa Malca’s experience is more than getting away, it’s about connecting with yourself and the wild. Please see our partners for more details. Book Casa Malca, Tulum on Tripadvisor: See 464 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. The pool water was turbid and you can see. Tony de Marco recommends Casa Malca. We decided to LEACE & NOT ENTER. We hope to welcome you back again soon! Check prices, photos and reviews. The staff speaks multiple languages, including English and Spanish. Super Covid friendly. This was an old mansion belonging to Pablo Escobar and it is now a boutique hotel. We recommend calling ahead to confirm details. Someone passes regularly to give you purell. BAK’ by Harry's Prime Steakhouse & Raw Bar, Response from CasaMalca, Guest Relations Manager at Casa Malca. Casa Malca is a gem. Now $388 (Was $̶4̶6̶3̶) on Tripadvisor: Casa Malca, Tulum. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. The most reliable place for accurate and unbiased hotel reviews. Carretera boca Paila km 9.5, Tulum 77780 Mexico. Yes, Casa Malca offers an airport shuttle for guests. He finally called the manager of the hotel after we fervently insisted he do so and on the phone they tried fruitlessly to find a solution. After a long wait to get us accommodations close to each other we ended up dispersed all over the property. Both The Mark and Crosby Street Hotel are highly recommended by professional travelers. Unfortunately there was a misunderstanding with Tablet platform and they gave us your check-in date for one day in advance, for that reason your reservation was classified as No Show and your room was no longer available. Everyday Crystian would go above and beyond to ensure we had everything we needed, would remember our order (what we liked and didn’t like), and was overall a very kind person! Casa Malca is located on the beach and in an area with good shopping. We had dinner here while we stayed in Tulum. Other staff were great as well. All the best! This resort hit all the right boxes for me, facilities are beautiful simple to suit the exotic location. I wish I could review our stay at Casa Malca but I am unfortunately unable to do so because upon arriving there at 10pm last Friday the front desk insisted that our reservation was for a day before and they did not have a room for us. The. Each room and suite at Casa Malca is decorated in elegant white and has views of the gardens or the Caribbean Sea. Nearby attractions include Mulata Tulum (0.7 miles). Overall, Crosby Street Hotel ranks significantly better than The Mark. Guests' feedback is very important to us and is with great joy that we read your words, we are very glad to know you enjoyed your stay with us and hope to welcome you back soon!! Luckily it was a Saturday and the Paella Master was there, which was a real treat. We found this site picturesque. Nightly turn down service too. Top room amenities include a minibar, air conditioning, and a refrigerator. Book Casa Malca, Tulum on Tripadvisor: See 448 traveller reviews, 852 candid photos, and great deals for Casa Malca, ranked #58 of 167 hotels in Tulum and rated 4 of 5 at Tripadvisor. The drinks at the restaurant are AMAZING. Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. Book Casa Malca, Tulum on Tripadvisor: See 454 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #56 of 171 hotels in Tulum and rated 4 of 5 at Tripadvisor. Staff wear masks. Prices are the average nightly price provided by our partners and may not include all taxes and fees. My fiancé and I came to Casa Malca for a 5 day stay over the Christmas/New Year holiday. Enjoy luxury and art in the same location in this natural Paradise. One of the most impactful aspects of our stay was the amazing service we received by Crystian while relaxing at the beach. It's a small boutique hotel. At the beach club, we ate, drank, and swam the day away. Guests can surf the web using the complimentary wireless Internet access. That being said the food and drinks here are so well thought out and just so delicious! We are very glad to know you enjoyed your stay with us and were able to share Casa Malca's magic with us. This place is it! The property is very chic and fabulous, with unique whimsical art. Dear Federica, Thank you for taking the time to write your review of Casa Malca. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Book Casa Malca, Tulum on Tripadvisor: See 454 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #56 of 171 hotels in Tulum and rated 4 of 5 at Tripadvisor. All around fabulous & amazing beach staff, My fiancé and I came to Casa Malca for a 5 day stay over the Christmas/New Year holiday. Travel here and you will remember it for a lifetime. They work hard even when guests are asleep, removing sea weed from the beach and cleaning pool and beach areas. Crosby Street Hotel ranks #1 in New York City with approval from 22 reviewers like BlackBook, Jetsetter and Gayot. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. The sun beds and chairs are ultra-rustic without a cushion or anything to protect your bones. What a rude and unwelcoming person. The whole experience was perfection, can’t wait to return. It ain’t cheap but it’s well worth it. This was an old mansion belonging to Pablo Escobar and it is now a boutique hotel. What food & drink options are available at Casa Malca? Book Casa Malca, Tulum on Tripadvisor: See 466 traveller reviews, 868 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. I reserved a room for Memorial weekend for Casa Malca through Tablet Hotels three months ago and I had a confirmation number that the person behind the reception desk repeatedly refused to acknowledge. Hope to welcome you back soon! From the staff, to the decor, to the food, and the beach experience - Casa Malca does a great job. The restaurant is excellent, the setting is right on the beach, food and cocktails were excellent and we dined there daily for breakfast and one night for dinner. Claim your listing for free to respond to reviews, update your profile and much more. Around every corner is a Instagram photo opp. Thank you for your review and comments. without helicoptering too much. Spent the day at the beach club, it was wonderful! The service is phenomenal. Christian was our server and went ABOVE and BEYOND to meet our every whim and need. We’ll even let you know about secret offers and sales when you sign up to our emails. See 466 traveler reviews, 868 candid photos, and great deals for Casa Malca, ranked #55 of 175 hotels in Tulum and rated 4 of 5 at Tripadvisor. Relax on our roof top deck where you can enjoy a sunset like no where else in Tulum and later in the night give into the star filled sky. Dear Guest, thank you very much for your review and kind words! We had such a great experience we will be returning in February and brining a group of friends with us. More than half of the entrance fee is consumable and it will gain you access to all of the restaurants on site, beach cabanas, towels, indoor & underground pool, showers, and a beautiful uncrowded beach. Tulum town and the beautiful Mayan ruins of Tulum are both around 6.2 mi from the property, while … Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. The A/C worked very well for our entire stay. Casa Malca, Tulum: 443 Hotel Reviews, 830 traveller photos, and great deals for Casa Malca, ranked #54 of 166 hotels in Tulum and rated 4 of 5 at Tripadvisor Which languages are spoken by the staff at Casa Malca? One of the most impactful aspects of our stay was the amazing service we received by Crystian while relaxing at the beach. Yes, guests have access to a pool during their stay. Dear guest, thank you very much for your review and kind words. Rooms are again very simple, very clean, airy, bright and practical. Would highly recommend. Casa Malca is a stunning hotel, beautifully designed. This is the version of our website addressed to speakers of English in the United States. Thank you Crystian and the rest of the Casa Malca family. The daybeds don’t require umbrellas as there are palm trees that give you partial shade from the sun. Our policy is to have our guests happy and that was the only (and yet valid) reason for us to refund you and your friends full stay. Be Tulum Hotel vs Casa Malca. Set on a pristine white-sand beach amidst sparkling blue water and generous green palm trees, Casa Malca delivers sophisticated design that complements its gorgeous setting. Casa Malca offers 41 air-conditioned accommodations with safes and complimentary bottled water. Conveniently located restaurants include Loco Tulum, Mexican Experience Tulum, and BAK’ by Harry's Prime Steakhouse & Raw Bar. We are sorry you had to live this unfortunate experience and understand your frustration as the situation was out of your control. When I spoke to her she was. Overview Casa Malca combines the best of nature with luxury and art in this innovative, upscale Tulum resort. As Casa Malca is located in the vibrant town of Tulum, it is a spot that is frequented by many, with some opting to just use the beach facilities for the day. Have you ever seen those pictures in magazines or ads where the beach looks perfect the waves look perfect the sand is white and looks soft to the touch? And we expect the same respect from our guests to all our staff, no matter their position. The property is in construction with steel rods, construction debris and trash all over. Carretera boca Paila km 9.5, Tulum 77780 Mexico. Don't be scared away by the big ticket entrance fee, it is well worth it. We loved the grilled octopus, the ceviche, and the sushi. Can not recommend coming and just having a day here. We arrived pretty early to get our full day's worth and started with a pre-fixe brunch at Philosophy. What are some restaurants close to Casa Malca? Book Casa Malca, Tulum on Tripadvisor: See 452 traveler reviews, 858 candid photos, and great deals for Casa Malca, ranked #56 of 167 hotels in Tulum and rated 4 of 5 at Tripadvisor. The wifi is also very strong even on the beach! See more questions & answers about this hotel from the Tripadvisor community. Don't miss out on a visit to Tulum Monkey Sanctuary. Casa Malca is a gem. Casa Malca: The Perfect Day Stay-cation! We are very happy to hear you had such nice experience at CASA MALCA. No TV on property and last but not least the beach is stunning! Find Casa Malca, Tulum, Mexico ratings, photos, prices, expert advice, traveler reviews and tips, and more information from Condé Nast Traveler. Recommend making reservations for lunch or dinner. This was an old mansion belonging to Pablo Escobar and it is now a boutique hotel. We understand and respect that our style, architecture and design might not please everyone’s taste. We came in and got a day bed with an amazing view. If you are in the area, even this is worth the cover charge as the food and drinks, as well as their general location within the Tulum beach … We came to Casa Malca based on the recommendation of a friend. Christian really made the experience everything. However this gives you no right to scream at our front-desk staff or our manager that spoke with you over the phone. concierge was very helpful, the property is beautiful. Which room amenities are available at Casa Malca? The service is phenomenal. Casa Malca, Tulum: See 454 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #56 of 170 hotels in Tulum and rated 4 of 5 at Tripadvisor. We had an excellent beach-facing room (#18) with floor to ceiling windows. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Sian Ka'an Biosphere Reserve and Tulum National Park. The only one minor thing was that our room smelled a little musty, but the other aspects of our stay made that insignificant in comparison. Being an hotel owner I am sure you will understand that you can not review any hotel with only 15 minutes at the reception. Which popular attractions are close to Casa Malca? Our best wishes! Browse real photos from our stay. From the staff, to the decor, to the food, and the beach experience - Casa Malca does a great job. We hope to get the opportunity to welcome you in a near future, so you will be able to make a review about our hotel and services of an actual stay. 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