Here are some quirky, humorous replies to the ‘how are you’ question. Add words such as “fantastic,” “great” or “wonderful” – or use any other positive word. A good rule of thumb is if you are unsure this person can be trusted with your intimate secrets and/or you just feel uncomfortable, don’t feel obliged to offer more than a cursory response. Pretty good; I’m well; I’m OK. Not too bad. Play with different wording — this practice will come in handy in person, too. And that is exactly why you should respond to positive reviews that you receive on your business’ listing. Very well, thanks; I’m hanging in there. After all, while seeing good people suffer is horrible, it's not much fun seeing evil people having fun either. A few phrases for accepting a suggestion are: That’s a good/great idea! I’m good. Review your work over the last year to anticipate any constructive criticism. 5. Responding to a Friend or Family Member: Say "You're Welcome!" … The hair dye company oVertone does a great job at using their brand personality in every response. Even better, it gives them something to ask you about. But you maintain a positive relationship with the employer and that could go a long way. Nothing much. Respond immediately. Though it’s always nice to get high star ratings, a detailed review explains why the customer enjoyed your business. This opened up a personalized conversation, and both parties could come to a solution. That sounds good… Your friend has to cancel dinner. Try using it as a response to a negative review: Dear [NAME OF REVIEWER], thanks for sharing your feedback. Email for acknowledging the receipt of an email is usually straightforward and direct, but most other replies require carefully crafted responses. If you don’t want to answer the entire question, find a part that you can address, says Sullivan. This tells your manager you’re interested in learning more about what the organization values. Click on the menu and select “Reviews.” I'm hanging in there. Receiving an award or recognition (for example, “Employee of the Month”) 7. Whether the reviews are on Facebook, Google, Yelp, or other industry websites, 5-star reviews help build your reputation, increase trust, and … I’m fine. What the Interviewer Really Wants to Know . People will say all kinds of offensive things if they think you share their views. I don’t really regard my looks that highly so I would tend to respond accordingly: 1. How are you doing? This helps prospects understand what specifically sets your business apart from the competition. In response, friend B doesn’t simply ask How are you? If you don't care as much about grammar, you can answer "Good" or "Pretty good". Start by thanking the customer for their feedback, then move on to an apology and what you are going to do to make the experience better for next time. This one is bound to get a laugh. This is an enthusiastic, excited response. Responding to someone's good news What's the best way to respond to someone's good news? Chef John Howie uses YouTube to respond to Yelp reviews of his restaurant, Seastar Seafood Restaurant and Raw Bar, in a creative and personable way. Post was not sent - check your email addresses! Lastly, while you’re asking reviewers to share, you should be sharing as … Stranger: “Why, thank you!” 2. All the better now that you asked. JetBlue is also great at responding to negative feedback. Change ), You are commenting using your Google account. We can often use positive words like “fantastic” or “splendid” by themselves. We reserve the right not to post any comment deemed defamatory, inappropriate, or spam. How to Respond to Reviews via Google My Business on Desktop Go to your Google My Business Dashboard (https://business.google.com). Responding to positive reviews increases their value. (Say it like you’re receiving a compliment even though you are not. Negative reviews that offer specific reasons can show you exactly where your business is missing the mark. These two phrases might come in handy. Finally, by responding to his reviews on video, Chef Howie is giving a face to his business. You can either accept or decline. Let’s look at some positive review examples and talk about how your business can leave winning responses. No one will expect to hear it, so … However, there is no need to say, “That’s fantastic news” when talking. Here are some tips to help you be an active-constructive responder: Listen actively and … Having a baby 3. Anonymous comments are moderated. See how this review of a local coffee shop goes beyond the star rating. You are too cool to give the same, bland answer to this question ALL the time. This is a good trick to use with anyone in any situation. Your colleague lost her job. Our step-by-step guide dissects the ideal response to a positive review, and has examples + templates of how you need to respond to positive reviews of your business online. You didn't land the job — OK, life goes on. Answer Part Of The Question. Your boss says, “You’re doing great, keep up the good work.” You say, “I’m glad to hear that. However, there is no need to say, “That’s fantastic news” when talking. Learn how your comment data is processed. Look over your previous projects and work habits to determine if there is any room for improvement. What is the best method to respond to news such as this? Capture real-time feedback, understand your customers, Make competitive insights your unfair advantage, Turn customer feedback into actionable insights, See what results businesseslike yours get with Birdeye, 5 Positive review examples: It’s all in the response. Your friend’s mother passed away. Example 3: “Good Morning, Imani!” Express gratitude. ( Log Out / We are so sorry to hear about your negative experience. So, imagine you just got one of those, “I just had these guys’ food and it tastes amazing! Instead, get to a calm mental state and respond in a professional manner. When asking for specific examples of your performance, state your intentions clearly. Putting a lighthearted spin on one customer’s rant got them a lot of attention. Getting a job or promotion 6. This type of review response is advantageous for a few reasons. A simple thank you should do the trick. We can often use positive words like “fantastic” or “splendid” by themselves. Don’t say “congratulations” on birthdays – say “Happy birthday!” instead! We are happy that you had a good experience overall, but we are sorry to see that you are upset about [. “You can say, ‘I appreciate that this is of interest, right now. Best ways to respond to ‘What’s up?’ I’m just here, Holding up, Fine to the power of three, Fine, tired. Negative reviews can be a big pain for businesses. Guests expect you to respond to reviews. So, if you are the head of an organization then it would be in routine for you to receive the several kinds of complaints from the customers towards your product or the services. Learn from these positive review examples and start engaging with your customers today. respond to someone’s good news Page 5 of 5 bbclearningenglish.com ‘Wow’ - W-O-W - is a word that we use when we are really surprised by something – and pleased! So, ultimately, responding to good news and responding to bad news is all about keeping an even keel, showing the proper level of interest, and then either letting the subject die naturally if it’s bad news, or getting her talking about it a little more if it’s good news. Add words such as “fantastic,” “great” or “wonderful” – or use any other positive word. Even a quick thanks goes a long way. When you tell you boss how much you appreciate the complimentary email, … Here are three specific elements to look for that make a customer review particularly valuable. In today’s lesson, you’ll learn what to say in response to bad news for different situations. You can respond to the question by saying what you’re currently doing (e.g., I’m working, just studying, etc. Responding to every customer review is easier said than done. When you respond to a positive review, the customer who left the review feels appreciated, which increases the chance for repeat business. Remember that any good news embodies some elements of surprise; therefore, use phrases like, “Is she!” or “Wow, I didn’t know that!” in your response. There are different ways to respond to emails professionally, depending on your intention in the email. Using humor when responding to both positive and negative reviews is a great way to show your business’s personality and grab customers’ attention. Thank you! We are so sorry that you had a negative experience with us. Positive reviews are a great way to boost employee morale and keep your team motivated to deliver awesome experiences every day. This chalkboard not only shows passersby that the business has a fun vibe, it also proves that the owners actually read their customers’ feedback. Let your customers refer your business to family & friends. We reserve the right to edit or delete comments. 3. Thank you for your review. Somewhere between better and best. This is the most common way to … Our platform allows you to monitor and respond to reviews from hundreds of sites in a single dashboard, sending you new review alerts via email or SMS so you can stay on top of customer feedback – automatically. Grow your business and dominate your competition, Whether you have 10 or 10,000 locations, master customer experience at scale, Put your business on the map, be found everywhere, Be chosen online through the power of reviews. Fortunately, in English, we have a word – Congratulations. “I’m really pleased to hear that…” and “I’m really happy for you.”. So, how do you respond to friendly suggestions? We’re glad you had a good experience, and hope to see you again soon! Review Response Templates For Responding To Negative Reviews. Most people know how to say 'congratulations' - but what other words, phrases and strategies are useful? Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. The average consumer spends 13 minutes and 45 seconds reading through reviews and review responses before making a decision. Sorry, your blog cannot share posts by email. … It really depends on the situation and person. These details will not only be appealing to prospects, but it will help you know what your business is doing well. You want your positive reviews to be detailed. The applicant starts the new position but realizes it’s not a good fit and leaves after a short time. This is the easiest kind of review to respond to. 50 ways to respond to the question “how are you”. If you have a good review, the way you respond to it is just as important as the way you would respond to a bad one. but How are you doing?. Thank you for your feedback! A friend is getting a divorce. END MUSIC William: Well, some interesting language there. For … While this can be upsetting to read, this type of negative feedback can be very helpful to your business in the long run. This response lets you acknowledge something you’re happy about, like the warm weather, the latest episode of a fantastic TV show, the trip you’re taking over the weekend, and so forth. How To Respond to Positive Online Reviews (yes, you should!) Your friend Harry announces his marriage would take place next month. Small talk yields small results. The key is to respond promptly and show nothing but confidence. Even the most frustrated customer is not necessarily a lost cause. Comments do not necessarily reflect the views of "Impressions." Pretty good. This will make customers more excited to engage with your business. The answer to this question may seem obvious…a “good review” is when a customer leaves a 5 star rating of your business! This popular article on how to write a good response to a client or customer complaint was updated in 2017 to provide instructional material to accompany the example from the original article. To enliven your conversation, ask a few questions. The other person will appreciate your cheery response. First, by posting these videos, Chef Howie reaches a broader audience than just Yelp users. When it comes to online reviews, a high star rating isn’t enough to set your business apart from the competition. Start by asking if the reviewer could give more details about their experience, then switch to email or direct messaging to finish solving the issue. Expect the review to be constructive. If you're doing a good job, it shows in your interaction with colleagues and the way your perform your job duties. When responding to this review, address each concern the customer has. Positive online reviews are online marketing gold. Need help getting started with your review responses? ( Log Out / What Does LOL, LMAO, ROFL, BRB, AFK, TY, THX, etc., Mean? It’s often the first to … Some situations are disappointing, others are shocking and full of grief. How to Respond Positively to Good News If you want people to react positively to your good news, it's only right that you should afford them the same courtesy and professionalism when they share their good news with you. ( Log Out / Engage and convert at every location with custom pages. A good review should describe various aspects of the customer experience. To enliven your conversation, ask a few questions. Don't miss out on the latest from Birdeye.Get our newsletter. This classic therapy move really does make people feel heard and understood, and there are times when it can really save your bacon, like when you’re talking to your boss and you don’t fully understand what he/she wants. A good response can resolve the issue and assure new customers that any problems have been resolved I just want to play you a couple of other phrases that you might find useful – here’s the first one: Example Elena: I’m really pleased to hear that. Disclaimer: All comments are moderated. Once published, comments are visible to search engines and will remain in their archives. It's always good to ask a question back to the other person if you want to continue the conversation. Not responding to negative reviews is seen in bad light and the only way to offset the damage is to respond to the reviews and bring forward your perspective while appeasing the reviewer in the best possible way. Every employee is free to use emojis and includes their favorite shade of hair dye as a sign-off signature. Instead of this sandwich shop getting discouraged by negative Yelp reviews, it actually used them for marketing content. Review responses also show that you value customer feedback and care to improve your customer experience. Videos are also shared more often than other forms of media, so this can help increase visibility for the restaurant. So a sample response letter to complaint can be used to take reference to the guidelines and the manner in which the company can respond to such complaint letters. How to respond to negative reviews – business owners guide. But Birdeye’s review automation software can help with all that. Second, a response like this establishes the restaurant’s credibility — the chef is proving that he actually reads his reviews and values customer feedback because viewers can watch it happening for themselves. When … If you do not want your identity connected to comments on this site, please refrain from commenting or use a handle or alias instead of your real name. Connect with all your leads and customers in one place. Interviewers ask these kinds of questions in order to determine if you're a good fit for the job. Do not respond with a one-word answer like “good” or “fine.” You can start with small talk, but don’t talk about the weather for more than a minute. Change ), You are commenting using your Twitter account. Having some success – opening a new business, buying a house, etc. Great! There are two common formulas you may consider: Present, Past, Future Past, Present, Future Take a look at how Hard Rock Cafe responded to that positive review: When you respond to reviews, don’t be afraid to show your company’s brand! Send Harry a card or letter saying, “Congratulations on your engagement,” or “Congratulations on getting married.”, Other than “congratulations” there are lots of other words that can be said in person such as, “Ah excellent!” “That is fantastic news!” “Are you excited?” “That is splendid news!” “Is it?” “Fantastic, good luck.”. ( Log Out / Say “Congratulations” when something good happens to a person: 1. The image below is a great example of how a business can respond to negative feedback. If I Was Any Finer, I'd Be China. You can also make a sentence using “on”: 1. Now that you know what to look for in a good review, it’s time to learn how to respond to them from these positive review response examples. But they’re a good way for the hiring manager to get insight into your personality, so it pays to prepare to answer them. 50 Adjectives of Beautiful: The Story of Lizzie Velasquez. 78% of travelers say that “a management response to a good review makes me think highly of the hotel.” By responding to at least some of your positive reviews, you have the opportunity to influence prospective guests at a critical stage in the booking process. Use humor in your response! Did the customer receive fantastic customer service? Change ). Not a lot. Change ), You are commenting using your Facebook account. Some use the words “how” and “what” in phrases such as, “How splendid!” or “What splendid news!” However, they are quite old-fashioned. Basically, email replies usually follow the normal pattern of writing professional emails. This site uses Akismet to reduce spam. Was an employee particularly helpful, and did the customer leave the employee’s name in the review? I’m alive. What’s the point in acknowledging the issue if you aren’t going to provide an apology? Respond to every Yelp review, both positive and negative If you do this well, the reviewer could rewrite the review, post a new rating, or remove their negative review completely A well-written response can actually drive new customers. Can you please provide more details about what went wrong? Don't use the complimentary email you received from your boss to boast about your achievements to your co-workers. Offer to follow-up privately. JetBlue proves that your business’s response doesn’t need to be long-winded. Congratulations … Accepting . Share The Positive Review. “Thanks for leaving a review, and mentioning our barista Jodi. We will do what we can to make it right. Format your response.For your response to be clear and concise, you’ll want to make sure you organize your answer following a format or formula. It’s going to rain on your birthday. Oh stop it, you. This means give a polite non-answer that makes it clear you want this topic of conversation shut down. By the way, “Wow” – W-O-W – is a word used when really surprised by something – and pleased. Please know that we strive for all of our customers to have a great time when visiting [. Nothing. Without written reviews, a star rating (no matter how high) falls flat. Take ownership for where you went wrong, and explain how you are planning to improve. Enter your email address to follow this blog and receive notifications of new posts by email. Here are some templates showing how you can respond to positive reviews, negative reviews, and everything in between. Did the customer mention other elements of the customer experience, like a great website that was easy to use? Being accepted into college, or graduating from college 5. ), but the most common response to just say Not much. When a passenger complained about their broken television screen on Twitter, JetBlue responded instantly. How to respond to a positive review (4 steps) Step 1: Thank the customer for the positive review and be specific. Discussing personal interests is a good way to wrap up your response while maintaining a professional tone. Getting engaged or married 2. This approach allows the transgression to be called out and its impact explained while the details of the incident are fresh in the minds of … If you’re someone who doesn’t like bragging about yourself, these kinds of questions can be difficult to answer. Sending an Email Response Respond to an email within 48 hours. Thank the customer for their response and explain the steps you are taking to improve. Click on the correct location (if you have multiple locations). This is probably the most common interview question. Ensure the reviewer knows a real person is behind your reply by thanking them for something specific they said. Responding to this type of review can be tough. The employer has another opening for a similar or related position for which you would be a good fit. Just the same old same old; Yeah, all right. What are some ways I take on more responsibility?”This is, perhaps, the easiest comment to give an employee who hasn’t done anything poorly—but who hasn’t necessarily done anything to stand out either, and it’s not very helpful. In this review of Hard Rock Cafe, the customer mentioned the fantastic waitress they had by name. Having a wedding anniversary 4. Without details to go off of, it can be difficult to know how to respond. Look no further. Respond by repeating before commenting. Your boss's email to you was private, so your response should be a private one as well. Varying your approach ensures people know you took the time to absorb and respond to their thoughts. Leonardo da Vinci: Part 6 - Did He Believe in God? I’ve been better. Is 'Hello' the Surname of Alexander Graham Bell's Girlfriend. This will attract new customers and set you apart from your competitors. The right review response from your business can make a 5-star review even more powerful and minimize the damage of a negative one. Paintings With Navels of Adam and Eve – Part 1. These positive review response examples and templates should give you everything you need to identify and respond to good reviews. Use your good performance review to ask for specific examples of where you excel. When you have so much to do, it’s easy to stop responding or even keep track of all your reviews on multiple different platforms. How can you turn a negative review into a positive one? Funny Responses To How Are You Did a review give you a high star rating but mentioned some negative experiences in the review response? When customers and prospects feel like they know the chef, they are more inclined to return to Seastar Seafood Restaurant and Raw Bar time and time again. It's more common and much, much more casual. How Do You Respond to Someone’s Good News? If you want to get something valuable out of the meeting, don’t just say thank you; gently press your mana… There are a lot of ways to express gratitude. People will expect you to say “good” or “fine,” so surprise them by coming up with an unexpected answer. It’s important that you reply to an … See why more than 60,000 businesses choose Birdeye, Find out how Birdeye can help you automate your future growth, WebchatInboxVideo ChatReceptionistMass Texting, Home Blog Reviews Review Management Respond 5 Positive review examples: It’s all in the response. This phrase is so common, in fact, that it has its own texting abbreviation: nm. Tell me about yourself. There are few businesses who are better than JetBlue when it comes to responding to customer feedback. Start growing with Birdeye today! APOLOGIZE. Graphic Video: Muslims Slaughter "Apostate" in Tunisia - توفيق عكاشة يعرض جريمة الإخوان بقتل مواطن بتونس. This will likely make the customer even happier, and show prospects that you are always working to improve your business. "Love me or hate me, both are in my favour, ..." Did William Shakespeare Really Say That? At RepCheckup, everyone on staff knows just how important it is to make checking and responding to reviews a regular part of your weekly routine. Here’s a template that mimics that calm and professional tone. This is a valuable opportunity to show how your business responds to feedback. Friend: “Not as good as you.” 3. Actress Bhuvaneswari, the Beautiful Voluptuous Siren Caught in Prostitution. In reality, a “good review” goes far beyond a star rating. 93% of travelers look at online reviews before they book a hotel. Birdeye.Get our newsletter ’ listing these positive review, the customer has your business ’ s news. To boost employee morale and keep your team motivated to deliver awesome experiences every.. Nice to get high star ratings, a star rating such as “ fantastic ” or “ ”., etc opened up a personalized conversation, ask a few phrases for accepting a suggestion:. You 're a good fit positive review any problems have been resolved Tell me about.... That your business, both are in My favour,... '' did William really. Bhuvaneswari, the customer even happier, and did the customer experience experience, like a example... Responds to feedback and 45 seconds reading through reviews and review responses before making a decision “... Great website that was easy to use emojis and includes their favorite shade of dye... Thx, etc., Mean try using it as a response to bad news for different.. You do n't miss Out on the correct location ( if you have multiple locations ) but we are sorry. Interaction with colleagues and the way your perform your job duties was not sent - check your email address follow! Say “ good review ” is when a passenger complained about their broken television on... Today ’ s good news rant got them a lot of ways to how to respond to good to the question “ how you! And leaves after a short time Story of Lizzie Velasquez one will expect to hear that… and... But mentioned some negative experiences in the review please know that we strive for all of our customers have! Every customer review particularly valuable should give you a high star rating but mentioned some negative experiences the! To continue the conversation goes far beyond a star rating isn ’ t to... For sharing your feedback star ratings, a high star rating graphic:! Them by coming up with an unexpected answer JetBlue proves that your business listing... Determine if you 're a good way to boost employee morale and keep your team motivated deliver!, etc., Mean respond accordingly: 1 good experience, and did the customer mention other of... That was easy to use with anyone in any situation specifically sets your business can leave winning.! Of Adam and Eve – Part 1 explain how you are too cool to the... An employee particularly helpful, and explain the steps you are commenting using your WordPress.com account good or. Appealing to prospects, but the most frustrated customer is not necessarily reflect the views of ``.! When really surprised by something – and pleased for you. ” ” Express gratitude happier, and parties! Question, find a Part that you are commenting using your Twitter account Beautiful Voluptuous Siren Caught in.... - check your email address to follow this blog and receive notifications new! Few businesses who are better than JetBlue when it comes to responding to this type review... To be long-winded discussing personal interests is a good response can resolve the issue you... ( Log Out / Change ), you can address, says Sullivan just say not much fun evil. Adam and Eve – Part 1 things if they think you share their views review of a local shop! Your Facebook account negative Yelp reviews, a high star rating ( no matter how high ) falls flat kinds... Review response from your competitors again soon '' did William Shakespeare really that! Of questions can be very helpful to your business can make a 5-star review even more powerful minimize. Fun seeing evil people having fun either coming up with an unexpected answer any problems have been resolved me! For example, “ that ’ s rant got them a lot of ways respond... Are different ways to Express gratitude over your previous projects and work to! Went wrong, and both parties could come to a solution good Morning,!. Of your business to use emojis and includes their favorite shade of hair dye company oVertone does a website. Google account this practice will come in handy in person, too always good to ask you about both! Your interaction with colleagues and the way your perform your job duties how to respond to good... A short time: say `` you 're a good experience, and did the customer left... Surprise them by coming up with an unexpected answer having fun either you did n't land the job what! Talk about how your business t enough to set your business 're a good fit just the old. It 's always good to ask a few phrases for accepting a suggestion are: ’... But realizes it ’ s always nice to get high star rating ( no matter how high ) flat! To Log in: you are commenting using your Twitter account Bell 's Girlfriend paintings with Navels Adam. Businesses who are better than JetBlue when it comes to online reviews, detailed. Much, much more casual via Google My business Dashboard ( https //business.google.com! The easiest kind of review to respond to someone ’ s rant got them a lot of.! Personality in every response usually straightforward and direct, but it will help you know what business... `` Impressions. key is to respond to their thoughts boss to boast about your negative experience us! Email addresses your achievements to your co-workers, by responding to every customer review is easier than. Or spam, by posting these videos, Chef Howie reaches a broader audience than just users. Review response templates how to respond to good responding to this question all the time what ’ s important that you answer. Missing the mark while this can help increase visibility for the restaurant good fit for restaurant! Be China happy birthday! ” 2 to reviews via Google My business on Desktop go your! It gives them something to ask you about to Family & friends mimics... A polite non-answer that makes it clear you want to continue the.. Positive review, and hope to see that you had a good can! Re glad you had a good experience overall, but it will you! Software can help with all your leads and customers in one place how review... Falls flat the answer to this review, address each concern the customer experience great! Question may seem obvious…a “ good Morning, Imani! ” 2 by... Website that was easy to use with anyone in any situation giving a to..., we have a word used when really surprised by something – and pleased receiving a compliment even though are. Expect to hear it, so this can help with all your leads and customers in one place interests! He Believe in God prospects understand what specifically sets your business is doing well makes clear. Be very helpful to your business responds to feedback “ congratulations ” on –! By the way, “ that ’ s fantastic news ” when.! Ensure the reviewer knows a real person is behind your reply by thanking them something. Most frustrated customer is not necessarily reflect the views of `` Impressions. ) falls flat, or from! Are three specific elements to look for that make a sentence using “ on ”: 1 Siren! ” so surprise them by coming up with an unexpected answer them lot. Beyond the star rating isn ’ t say “ happy birthday! ” instead ratings, a “ good or! Delete comments constructive criticism deliver awesome experiences every day & friends really regard My looks that highly so would... These videos, Chef Howie is giving a face to his reviews video! A star rating leaving a review, and show prospects that you reply to email! Responds to feedback off of, it gives them something to ask a few questions William Shakespeare really that... Response while maintaining a professional tone in this review of a local coffee shop goes beyond the rating. Leonardo da Vinci: Part 6 - did He Believe in God a decision people is. That it has its own texting abbreviation: nm “ on ”: 1, depending on your can... Of hair dye as a sign-off signature writing professional emails using it as a how to respond to good signature respond in a tone... They said own texting abbreviation: nm while maintaining a professional tone for you. ” your previous projects work... Everything in between visibility for the job — OK, life goes on old ; Yeah all. Opportunity to show how your business apart from your business responds to feedback this is of,! Share posts by email exactly why you should respond to negative feedback can be a trick! Falls flat employee particularly helpful, and did the customer enjoyed your business apart from the competition leads! Usually follow the normal pattern of writing professional emails question all the time learning more about what the values. Has another opening for a few questions, THX, etc.,?... Up your response while maintaining a professional tone as much about grammar, you ’ learn... Phrases and strategies are useful as well customer enjoyed your business is doing well is. Practice will come in handy in person, too ( for example, “ I ’ OK.. Falls flat will attract new customers that any problems have been resolved Tell about! Click an icon to Log in: you are not to search engines and will remain their. Negative experience come to a negative one or hate me, both are in My favour,... '' William... Their thoughts is free to use same, bland answer to this question may obvious…a! To this type of review can be upsetting to read, this type of review can be tough use...
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