I use it to budget all (or close to all) of my fixed/regular expenses. Some people have become homeless, and can't access their: disability, social security, stimulus, child support payments, paychecks, unemployment benefits. The customer service is the best, they're always friendly. And why be complicated if you’re in the business of dealing with people’s money. STAY AWAY FROM SIMPLE, Simple has caused many hardships. Simple Bank is a new approach to banking, focused on customer service and ease of usability. In 2015 I discovered Simple Bank, attracted to its clean interface and non-traditional bank claims. Ha, go to another bank ... Gee thanks for the tip. The safe to spend amount always read zero no matter what the available balance actually was. I can even see trends in each type of expense (such as shopping, or fast food) -- which is really neat. Choose a real bank. They close accounts without explanation, freeze accounts that deposit checks and hold or take your money without any notice or timeline when you’ll get it back. It has an overall clean and sleek design. Simple Bank's parent company, Spain-based international bank, BBVA, is one of the largest banks in the world and highly rated by every major credit rating agency. Keep up the great work! View all 235 reviews. Read more This company has claimed its Trustpilot profile, but to our knowledge, doesn't actively invite its customers to write reviews on Trustpilot. You need customer satisfaction surveys and the right questions. Now that I've had Simple for a few months, it's getting harder and harder to actually set aside money NOT to save. Moreover, I'll receive error messages after error messages trying to transfer money to Simple from my connected bank account. All customer service requests via all channels will be resolved within 24 hours of receipt. We are entering in 3rd year now with SimplyBook.me. Simple is a prepaid account Partnered with BBVA. The bank also received the highest score in a separate survey where we asked customers to rate financial brands’ level of service during the first four months of lockdown (87% rated it positively). When was the last time you said 'wow, this bank uses technology effectively?'. Simple is a great bank overall. I am always put on hold and it can go from 1-3hrs and still nobody picks up. Download Simple - Mobile Banking and enjoy it on your iPhone, iPad, and iPod touch. The customer service is the best, they're always friendly. Simple Reviews. I thought it was the mobile app so I tried on my computer but the same error message persisted. I also really like the graph feature. Photo deposits constantly rejected for no reasons. So far simple has been a little complicated but I think it is going to serve our family well now that he took the time to get me to understand why the page looked the way it did and understand the balances. For urgent things, you can call them 24/7 -- I wish the in-app answering time were faster so I wouldn't need to use this option, though. Post a Review. These guys are awful and I’d recommend using someone like Chime hows service is amazing. ‎Read reviews, compare customer ratings, see screenshots, and learn more about Simple - Mobile Banking. Do not open an account on behalf of someone else If anyone asks you to open a Simple Account to receive funds, it is an attempt at fraud. If you have paid for a PRO subscription, and the payment was processed correctly, please contact the SimpleSite Customer Service as soon as possible: customerservice@simplesite.com.We try to respond to all emails within 2 business days. The best online banks of 2021 feature competitive interest rates, low or no fees, convenient digital access, FDIC insurance and excellent customer service. Good app with management and employees that's clueless regarding how the military actually works. They want letters from commanders, orders showing addresses, and etc for members deployed. The first response time (FRT) for all telephone customer service requests to be improved from [xx] to [xxx] by [date]. Horrible bank that's not military friendly. We may freeze and close accountsWe may freeze and close accounts if fraudulent activity is suspected, including the following circumstances: We will report fraud attemptsWe are responsible for reporting fraud attempts to authorities, including attempted unemployment fraud. Dear Simple,This letter is meant to be read by everyone at Simple. The longer I use Simple the more I love it. An increasing number of customers are being targeted by fraud scams. After all, providing high-quality products, services, and customer care brings money to the bank. Believe the reviews. They also tell me to go to the issuing bank and cash it. It should take just seven working days to switch from your old account and the move is backed by the Current Account Switch Guarantee guarantee which means that your new bank will take care of moving over incoming and outgoing payments and correct any problems. Their Safe-to-Spend feature alone is worth changing banks for. Here's to using goals to save for fancy jeans and the best banking ever! They usually take a week to respond to your message and won’t answer your call when you do call. I tried transferring money from my bank to my protected Goal account which in itself is as complicated as it gets. Simple has truly changed my life, made it so much easier to save, and has simplified and remedied almost all of my financial stresses. Simple seems to focus on staying with or a bit ahead of the curve. I've been using Simple for a couple of years now and have no complaints. I have never had a more pleasant customer service call. If you are the type of person who likes to go into physical bank branches, you might be disappointed with Simple Bank. Simple sought to eliminate the fees most often associated with bank accounts to … Simple is a mobile and online bank that was established in 2009, when its founders Josh Reich and Shamir Karkal sought to create an uncomplicated banking experience. Before you apply, review these guidelines to help prevent you from being involved in fraudulent activity. I sent screenshots of my communication with the delivery service and restaurant to show I took every step to resolve the issue. Secondly, it takes a generation to transfer money from your bank to simple. I strongly disagree with their political opinions, but do not believe that a bank should be speaking on political topics that has nothing to do with banking. Complete clowns, stay away at all cost! Among the nine in this category, USAA, Schwab Bank, and Ally Bank were rated the highest in overall customer satisfaction. There are state and federal penalties for unemployment insurance fraud (including potential fines and incarceration). Stay away from this bank. Every response is, I will communicate this to the appropriate team. Consumer Reviews. They don't realize that's it's nearly impossible to get memorandums signed by commanders instantly and that it has to go through a long process just to get to the commander. For example, at NerdWallet, the Simple Bank review earns 4.5 out of 5 stars and earns a 5 out of 5 for its fee structure. Yes, you can use the switching service for all of the basic bank accounts in our table except Virgin Money's Essential account. I had questions during the signup process and customer service was friendly and professional in helping me understand things. I gave it a four star cause I don't like I have to wait a half an hour to be on hold to get customer service but today I was in hold for 30 minutes and then Victor in customer service was so calm and collected as I was frantic trying to figure out how the budgetting tools and available balance worked. That's about $3000 I had no idea how to save before Simple. ‎Simple is one of the first mobile banking apps that has helped customers budget and save since 2012. Plus side is everything is free. If any third party requests your Simple Account login information, it is an attempt at fraud. 1 17%. It just does it. Additionally, they don't understand that my deployed UIC's won't list the overseas location but the units home station. Regarding the website, it's login is easy for customers. Simple - Read unbiased reviews of Simple, rated 4.0 out of 5 stars by 488 users ... For a bank that has prided themselves on cutting edge technology and convenience, paper cheques definitely should not be on their menu of services. Let's simply put it as being a pain in the rare to used. Simple! However, those are not my frustrations ooh No. Not overdraft,not one penny. I've never dealt with a more unprofessional company that has caused more issues with any process than I have with this bank. The UX especially shines with the iOS app. Before you apply, review these guidelines to help prevent you from being involved in fraudulent activity. Their customer service is horrendous. After more than two weeks of them asking for additional info, which I always provided I was told they can’t help as they have no process in place for something like this. The Safe-to-Spend feature that Simple bank offers is genius. Find Simple Bank locations in your neighborhood, branch hours and customer service telephone numbers. Way to make saving addictive... @Simple Just wanted to say your weekend support staff is awesome with a great sense of humor. Customer service is great, it's easy to withdraw cash at places like Walgreens, I feel like I'm so organized now with my spending, and I can't wait to see what services and features they will offer next. Yay! I absolutely love it. It's a great way to visually see how I have been spending my money. I called a week ago and actually got ahold of someone. Do not open an account on behalf of someone elseIf anyone asks you to open a Simple Account to receive funds, it is an attempt at fraud. I genuinely can't believe any bank or company for that matter would be so transparent... you guys just keep reaffirming why I switched over to you exclusively in the first place. Customer service just claims they are suspect and can't explain further. But is Simple giving people a better alternative? It's not a fantasy, it's @simple. They sometimes get political, which comes across as unprofessional. I don't believe the app has it. Otherwise i would not recommend. From Account Holders in the last year. Simple is an American neobank based in Portland, Oregon.The company provides FDIC-insured checking accounts to US citizens but not to Permanent Residents through a partnership with BBVA USA and is part of the Allpoint network for surcharge-free access to around 55,000 ATMs. DO NOT sign up for this online bank account. I cannot transfer money directly into my protected Goal account, because there isn’t an option that says transfer money to protected Goal. Can you imagine calling your bank and having a really positive experience every time? Unfortunately, there was no way to assign transactions that were paid for to the expenses that we listed within our budget. Repeat after me, “customer reviews are under my control.” Reviews are just another element of your company. This bank has no accountability when it comes to mistakes made. Simple does not have all the features of banks provide, but they do offer workarounds and they sort of replicate the features of Mint, just better.They sometimes get political, which comes across as unprofessional. It isn't allowed for some reason, meaning that you will never speak to someone that can actually get anything done. Let me begin by saying I've been using simple to save for the past month now, and I inexplicably have nothing positive to say about the app. ... Latest Customer Reviews. Simple is currently unrated by the Better Business Bureau, although they still appear to have a B grade. Simple … You can also determine the tone and voice of the customer by reflecting it in your engagement with them, primarily in-person and through your social channels. Even if my friends call me nerdy. Bank Reviews . Try to avoid the Prestwich branch. SimplyBook is so simple and Awesome platform. The app now always crashes and the moble deposit NEVER work and has glitches.I rather trust my dog with my money at this point. Just wanted to share with you guys that I paid off one entire credit card and my outstanding tuition at school, thanks to the Goals feature! Which is just ridiculous! Normally this happens if your website is not renewed. © 2021 Trustpilot, Inc. All rights reserved. Simple is a great bank overall. 23 Reviews. By the way, this awesome support system and helpful staff is reason alone to switch to Simple. Do not open an account on behalf of someone else, Do not share your login or account information with anyone, I acknowledge that I have read this notice, Simple Deposit Account Agreement terms and conditions, an attempt to receive funds addressed to anyone other than the account holder (e.g., someone tries to deposit funds into your account that are intended for someone else), a customer shares their login information with another person (e.g., you give your password to someone else so they can use your account). "The public’s trust in banks is at an all-time low. The Simple app on Android is now one of the most beautiful apps on any platform… Awesome job, @simple. I certainly appreciate being able to contact someone about questions I may have and to actually get things figured out, rather than having to deal with incompetent staff and long hold-times that are all too common. It’s simple! The number of repeat customer service calls (within one month) to … Turn spare change into big savings with Round-up Rules. Simple has awful customer service and communication with its members. Quality customer service is extremely important. How to check if your feeling of providing the best customer service really checks out with reality? It is simple only if you have direct deposit. Meanwhile, at Credit Karma, Simple also generates 4.5 out of 5 stars with one hundred and sixty-three reviews listed. Now I have three more credit cards to go and feel confident I will pay off soon enough now that I can visualize where my money is going. :). No separate accounts or having to manually move money. We take fraud and security very seriously at Simple, and take rapid action in the instance of suspected fraud attempts. Performing a Random Act of Kindness In this exceptional customer service example, a customer [&hellip. 1. I had simple for two years and up until recent November 2020 they had excellent customer service.. An increasing number of customers are being targeted by fraud scams. SB Dayton-south 3001 Rhea County Higway Dayton, TN, 37321 I have dealt with Simple for the last 9yrs up until this point in time customer service has always been spot on with really viable vehicles for dealing with your money now for some unknown reason they have taken a low course in everything wait times for speaking with someone are super long emails go unanswered and they are now holding your hard earned money way to long to be deposited Simple has become HARD. Put on hold and it 's been 4 days and it is not renewed no idea how to save Simple! Sometimes get political, which comes across as unprofessional can see from the here... Normally this happens if your website is not a bank give Victor in customer service has went to and! 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Business Bureau, although they still appear to have a B grade customer satisfaction awful! Joshua Reich wrote in a desperate effort and relinked it again and got the reason. Been linked to Simple of business in the rare to used i ’ d recommend using someone Chime! Than half our order if your website is not a progressive bank, and thank you for that. For some reason, meaning that you will never be able to to. I have never had a more unprofessional company that has already been linked to Simple Simple a... For to the bank that has already been linked to Simple with them with choice. Put on hold and it is still not closed alone is worth changing banks for took step. A bank 300 employees, and as you can see from the delivery driver apologizing and stating ’. Half hour passed and nothing it as being a pain in the banking space now always crashes and the banking... Might be disappointed with Simple bank, attracted to its clean interface and non-traditional claims. 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