JW Marriott Cancun Resort & Spa offers transfers from the airport (fees may apply). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Dinner is more soup, a small entree, ( one night a very good fish)and rice, beans, mixed vegetables. We spent a week here for spring break 2019 with two adults and a small child. Lunch is a soup and small sandwiches and some type of hot entree. Internally though, the property upped its game as well. I was thanked for my Marriott status and was given the choice of several amenities, including snacks delivered or continental breakfast in one of the restaurants. Off peak redemptions are 40,000 points and peak nights are 60,000 points… I was excited to give him a different fruit to feature in my daily cocktails. It was very sterile. Instead of checking in downstairs, you are taking upstairs to the Club (14th) floor to check in. She loved all of the "bays" and places to swim around, it was huge. Guests can also enjoy a … Review of JW Marriott Cancun Resort & Spa Reviewed January 9, 2020 via mobile We stayed for 2 nights in a Club 91 room so we had access to all of the food and drink presentations. Dive into Yucatan’s cultural heritage on this full-day tour from Cancún or the Riviera Maya, calling at Chichén Itzá (admission not included), the Ik Kil cenote, and Valladolid. We booked the Club91 level which was fantastic - it is the top two floors of the hotel, so great views from our patio. Lunch is a soup and small sandwiches and some type of hot entree. Some were great, some were lackluster, as to be expected. However, we would absolutely visit again - see you next time! There were many palapas available, even on busy days (the ocean was rough/red flag during our stay, driving most people to the pool) you could get an umbrella. Guest Reviews. The renovation has refreshed it and made it worth staying again. Sincere apologies for the current delay on issuing your promised Bonvoy points. Review tags are currently only available for English language reviews. Adults Only and Adult Friendly Resorts Cancun, Hotels near Cancun Airport Transportation, Hotels near (PCM) Playa Del Carmen Airport, Surfing, Windsurfing & Kitesurfing in Cancun, La Isla Shopping Village: Tickets & Tours‎, Xoximilco Cancun by Xcaret: Tickets & Tours‎, Zona Arqueologica El Rey: Tickets & Tours‎, El Parque de las Palapas: Tickets & Tours‎, Puerto Cancun Marina Town Center: Tickets & Tours‎. One day churros. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. JW Marriott, part of Marriott International, Inc., today announced the completion of JW Marriott Cancun Resort & Spa’s highly anticipated renovation, which includes an extensive transformation to all 447 lavish ocean-facing guestrooms and suites. The breakfast is your typical Marriott executive lounge breakfast. Club 91 not a good value Let me say the staff is friendly. Review JW Marriott Cancun Resort & Spa Right in the middle of the action in Cancun’s Hotel Zone, the JW Marriott is an upscale escape that puts a premium on space and subtle luxuries. Every single person working there went out of their way to show us such kindness. Sorry, there are no tours or activities available to book online for the date(s) you selected. He was amazing. That’s because in the summer of 2019, the resort completed a $40 million renovation. But I have been to other Cancún hotels and this was the cleanest!More. They did find me a banana upon request. Now that the Club and Club level rooms have been renovated this is once again a great value. Club 91, Cancun: See 34 reviews, articles, and 25 photos of Club 91, ranked No.23 on Tripadvisor among 81 attractions in Cancun. We were able to get some drinks in the lounge before getting into our room with a beautiful sea view. We chose the a la carte option as we knew that we wanted to try a lot of the local cuisine. Our room wasn't ready on arrival (late afternoon) which was a little challenging after a long day of travel. Some more cozy options in the bar area. Inspired by the great pyramid of Kukulcán, the executive club lounge labelled Club 91 is an exclusive haven of luxury. Taxes and fees that are shown are estimates only. Read the JW Marriott Cancun Resort & Spa, Mexico hotel review on Telegraph Travel. See great photos, full ratings, facilities, expert advice and book the best hotel deals. Old watermelon, grapes, and apples. all friendly and extraordinary helpful with a special shout out to Yazim and Marco. Please see our partners for more details. Isn't all-inclusive but has anything you could want for a price. We definitely recommend getting the club 91 experience. Thank you JW Marriott and Club 91 for an unforgettable experience! First, Marco was the best! Please contact the property at the number on the booking confirmation with your arrival details prior to travel. 216 reviews of JW Marriott Cancun Resort & Spa "Over the past several years, my wife and I have had the opportunity to stay at both the JW Marriott and the Casa Magna. Is this a place or activity you would go to on a, Are the prices for this place or activity, Is this a must-do if you are traveling with a, Is this a romantic place or activity that you would suggest for, Is this a place or activity you would suggest for, Is this attraction a good place to visit on a, Blvd Kukulkan, Km 14.5 JW Marriott Cancun Resort and Spa, Cancun Mexico, Sous Chef Gonzalo Ruiz and Banquet Chef Guadalupe Monterroza were the kings of the kitchen!!! Like the Ritz-Carlton Cancun, Marriott’s other, nearby flagship property, the JW Marriott Cancun Resort & Spa rates Five Diamonds from AAA. We only used the family pool, since we had a kiddo with us. What else could the hotel to do to improve? Club 91 Review of JW Marriott Cancun Resort & Spa Reviewed February 13, 2020 The concept of the Club 91 was very good as you paid for a particular experience and it … Tons of loungers and good service. Guest reviews. Great Marriott property right on the beach. No snacks (even when requested) like mixed nuts, pretzels, some sort of candy. I believe it’s worthwhile to upgrade. Review of JW Marriott Cancun Resort & Spa Reviewed July 30, 2019 Let’s just start off by giving a shout out to a wonderful staff in Club 91 on the 14th Floor. We loved this experience and we will definitely be back! We were given dishes that were made especially for us. My bartender Marco made me a different cocktail everyday. 4.8. 4.7. Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation. We stayed for 2 nights in a Club 91 room so we had access to all of the food and drink presentations. The following morning, after I woke up to bruises over most of my body, I went to the front desk to speak to the manager. JW MARRIOTT CANCUN Accommodations . 95% of guests recommend this hotel . JW Marriott Cancun Resort & Spa is ranked by U.S. News as one of the Best Hotels in Cancun for 2020. more, Lock in the lowest price from these sites. It felt very institutional. The pizza restaurant was great for our son.It’s a mega hotel which is just not for me, 2 nights was plenty before we moved further to Tulum. And the introduction from Carolina of Aquachile blew our minds and taste buds. Husband and I came for our anniversary and were only planning on staying 3 nights at JW Marriott with a Club 91 reservation, but our experience was so incredible, we booked an extra 2. nights, thanks to the help of Andrea, the managing staff of Club 91. We enjoyed the daily food offerings. Cocktails in the evening. It’s a Marriott Bonvoy category 6 property requiring 50,000 points for a standard free night redemption. Service . I really wish it had a balcony, maybe some carpet. The chefs took our kosher diet into account and created masterpiece dishes, we were pampered! THANK YOU!! Thank you so much to the ladies and gentlemen of Club 91. I just confirmed with our loyalty department that we are experiencing seasonal delays. JW Lobby Bar highlights a contemporary ambiance with unique décor and spectacular ocean views. Staff is very friendly. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Redemptions for standard rooms require 25,000 points per night on a single- or double-occupancy basis, worth roughly $425 based on T… 4.6 out of 5.0. Please choose a different date. DEFINITELY NOT the same experience you would receive at a JW in the States.....very disappointing-AND my toe still hurts & black/blue. We stayed for 2 nights in a Club 91 room so we had access to all of the food and drink presentations. JW Marriott Cancun Resort & Spa: Excellent - See 389 traveller reviews, 741 candid photos, and great deals for JW Marriott Cancun Resort & Spa at Tripadvisor. The renovation has made this hotel even better. Confession - the guacamole and pico de gallo were outstanding (not spicy though) and I put them on everything. The views from the ocean-front rooms is spectacular. I reported the incident to the bar staff at the adult pool area. The fruit selection was poor quality. ... Best Cancun hotels 2019: ... J W Marriott, Cancun, Club 91 - … Plenty of water and soda. Marriott | Marriott Bonvoy - JW Marriott Cancun, Mexico [Master Thread] - Thanks for the info. We also had a decent size lanai with a view of the beach. Overall, Crosby Street Hotel ranks significantly better than The Mark. We've stayed at this JW several times and it was getting a little tired. Although lacking the cachet of the Ritz (as well as its antiques), the JW Marriott offers luxury, but at rates typically 20 to 30 percent less than those of the Ritz-Carlton Cancun. We never had to visit the front desk as they made our reservations and helped us with any needs. We will only be staying 2 nights at the JW (using 2 CC free night certs plus "hopefully" a couple of SNAs). We will definitely be back. DanielA12264, Front Office Manager at JW Marriott Cancun Resort & Spa, responded to this review. I'd recommend more communication prior to the stay - I sent an email (because we needed to install a car seat in the Club91 van) and it took a week to respond which is sub-par for a hotel of this caliber. Reserve a luxury escape at JW Marriott Cancun Resort & Spa. I was promised 40,000-50,000 Marriott points for my inconvenience and suffering, which I have not received some 4 weeks later. The food was perfect, service was amazing! The manager offered to have a doctor look at me, I was examined and it was determined my toe was broken, so the doctor taped my toes together. Thank you so much again. I had the absolute best creme brûlée there. This upscale resort is great for families, couples or singles. The gym was great - on the 5th floor with windows on 3 sides, perfect for the hot Cancun weather. Ratings: Staff [9.2] - Cleanliness [9.3] - Location [9] Rooms had been recently renovated and were beautiful. Prices are the average nightly price provided by our partners and may not include all taxes and fees. While the convenience of the Club was great, the ambiance is awful. Cleanliness . Beautiful hotel in Cancun. JW Marriott Cancun Resort & Spa, Cancun Picture: Club 91 - Check out Tripadvisor members' 50,542 candid photos and videos. Some more cozy options in the bar area. more, Recommended experiences in and around Cancun. Benefit from the historical knowledge of your guide as you explore the Maya ruins and colonial city, then cool off with a swim in the cenote’s fresh waters. The property features 447 ocean-facing guestrooms and suites. The breakfast was amazing, the infinity pool is great, the beach was clean. Lot’s of soda, water and beer at noon. And don’t get me going on that coffee machine. I've seen complaints in some reviews from guests who expected to get complimentary lounge access, but the hotel is very clear that you must book the Club floor to have access (i.e. Employees continue to be friendly and helpful and the large variety of restaurants is nice. Not heavy drinkers, a glass of wine per day, we would go to Walmart and get a bottle or two if not included in stay. It was very busy when we arrived and a challenge for the lounge staff to keep up - they may want to consider more staff during times like spring break. Located at KM 14.5 within the first third of Cancun's popular (and highly touristy) Hotel Zone, the JW Marriott Cancun Resort is close to the airport and several of Cancun's attractions. Avoid hidden costs with transfers and a buffet lunch included in the price. JW Marriott Cancun Resort & Spa: Rude agent at Club 91 - See 379 traveler reviews, 729 candid photos, and great deals for JW Marriott Cancun Resort & Spa at Tripadvisor. Although I only booked a few days before my stay, thanks to the fact that it was the off-season, paid rates started at $264 per night for an entry -level ocean-view guest room. The equipment was high end and well maintained. MarriottCancun, Director of Rooms Operations at JW Marriott Cancun Resort & Spa, responded to this review Responded 11 July 2019 Dear Kenny C Thank you for taking the time to post a review about your recent stay at the Marriott Cancun Resort. The floors in the hotel lobby & pool restrooms are marble; BEWARE: I used the ladies room at the adult pool and slipped on the marble floor(I was dry, floor was wet from previous occupant). Choose Club 91 if an all-inclusive experience is your goal. Let me say the staff is friendly. I have been assured the order for your Bonvoy points is in route and to be reflected in your account in the next couple of days. 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